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Order times for delivery on board

We are delighted to offer you the opportunity to pre-purchase your Duty Free choices, for delivery to your seat on board.  

These products will not be available on your flight, so please ensure that you purchase in advance. The latest time that you can pre-purchase varies by product and destination, so please check the table below to ensure that you don’t miss out.

Product Type If departing from  Nairobi If arriving in Nairobi
KQ Duty Free Shop - long haul flights - Kenya Nairobi  48 hours 72 hours

*For some flights we require a longer lead time to fulfil your order. Please place your order at least 48 hours before your journey. 


For more information on your cancellation rights please refer to our Terms & Conditions .

If your flight details have changed, please call Kenya Airways Customer Relations on +254 734 104747 or +254 711 024747 (Mon-Fri 24 hours) in order to amend your purchase.

For more information on order times and delivery options, please contact us at  or call us on +254 734 104747 or +254 711 024747.  To view our customer service details and our opening hours please click here.

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