How we use your data?
When you place an order on the KQ Duty Free Shop ecommerce platform, (“www.kqdutyfree.com”) you accept and understand that you are contracting with Tourvest Duty Free (UK) Ltd, and accept that your personal data will be required to conclude transactions on the Website. Your data will be used primarily to provide you with the goods and/or services you have purchased. We retain the data you provide from time to time, including data we collect when you place an order or use our services and facilities. Your data may be used for the following purposes: accounting, billing and audit, credit or other payment card verification, security, administrative and legal purposes, systems testing, maintenance, marketing (if accepted) and development, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences. For these purposes we may disclose your data to any of the following to the extent required: other companies in the Tourvest or KQ group, other companies involved in providing you with the goods and/or services you have ordered (including our payment gateway service provider, logistics providers and customer service agents), processing companies, our technology suppliers, government and enforcement agencies and credit and charge card companies. This may involve sending your data between different countries, including countries outside the European Economic Area.
You have the right to request a copy of any information about you that we may have access to, at any time. You have the right to have that information corrected if it is inaccurate or request to have it removed. To ask for or about your information, please contact us via email at firstname.lastname@example.org. If you would prefer to have your information amended, please update your online profile, or contact our Customer Services team via the contact channels below.
Your also have the right to lodge a complaint with the relevant data protection regulator if you think we are in breach of any applicable data protection legislation. If the General Data Protection Regulation (EU) 2016/679 ("GDPR") and/or the Data Protection Act, 2018, applies to you, you may contact the Information Commissioner's Officer whose postal address is Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or by calling 0303 123 1113.
What types of data do we collect?
When you use the Website, we may collect certain information that is not personal data such as your operating system, device type and make, browser type and internet service provider. This type of information does not identify you personally.
We may also collect personal data that you provide to us. This is any information of a personal nature by which you can be identified as an individual such as your name, postal address, email address, telephone number, home country, postal code, date of birth, gender, age, payment and/or financial details. In particular, we may collect and process the following information (which may include personal data) about you ―
• information that you provide to us and/or allow the Website to access;
• information about your device software and hardware, including the unique internet mobile equipment identity, number of your mobile telephone, the unique integrated circuit card identity number of your SIM cards in your device, your email address, personal internet protocol address, mobile phone number, date and time and country of your device;
• your geographic location information based on your mobile network operator's tower details, GPS (Global Positioning System) and/or WIFI communications network location;
• information that we may ask you for if you report a problem with our Website;
• details of your visits to our Website (including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access);
• information provided by you if you contact us, or if we contact you, and we may keep a record of that correspondence;
• information about you when you voluntarily register with us to receive company related alerts, complete our online information request form, complete any user surveys or feedback forms and fill-in job seeker forms;
• information about you when you register on the Website to purchase products or place an order; and
• your name, email address and country of residence if you would like to receive one of our newsletters or marketing materials.
We may use third-party companies to monitor Website traffic, which may, in some instances, store your information, including the personal data you submit to such third parties.
We only in very limited circumstances collect and process any special categories of personal data about you such as your race, ethnicity, biometric information or criminal records. Where we process special categories of personal data, we only do so where we have obtained your explicit consent or where such processing is necessary for purposes of carrying out our legal obligations and exercising specific rights in the field of employment and social security law.
We will use the information you enter at the site for administration purposes and any other purposes made clear in the sign-on/transaction pages themselves, in any relevant terms or conditions and on any pages or emails which link to such forms. If you place an order with us we may use your personal data for the purposes explained above under the heading "How we use your order data".
How do we collect data about you and your use of this web site?
You are in control of what information we collect about you. However, if you choose not to share your information some areas of the Website may not be accessible or usable. We may ask you for information about yourself when you place an order or register online, when you enter competitions or other promotions or when you request brochures or other information. We may also invite you to complete surveys or provide us with feedback.
Use of your data
We use your data to improve the service we offer you and to try and ensure that you get the best out of our Website. We may also use your personal data –
• to verify and keep a record of your identity;
• to allow you to make payment for the products and/or services;
• to ensure that content from our Website is presented in the most effective manner for you and for your computer and/or mobile device;
• to monitor and analyse the conduct on the Website to ensure compliance with laws, reduce the likelihood of fraud and other risk-prevention purposes;
• for internal business purposes such as generating statistics and developing our strategic and marketing plans;
• to allow you to participate in interactive features of our Website, when you choose to do so;
• to generate reports and conduct statistical analysis about the calls you make using the Website;
• to respond to any queries, you make;
• to notify you about changes to our Website and/or Services;
• to process your employment application where you have completed a job application form on our Website; and
• to improve the Services, we offer – for example you may be asked to complete an online survey or we may employ tools such as Google Analytics to analyse the Website to enhance the Services.
Who can your data be disclosed to?
We will not use your personal data for any purpose other than as stated in this Policy without your consent. Disclosure of your data to others may be necessary to ensure the smooth provision to you of the products, services and information you request. Your order data may be disclosed to the other entities described above under the heading "How we use your order data”. We may disclose your data to any of the following:
• other companies in the Tourvest or KQ group;
• other companies involved in providing you with the goods and/or services you have ordered (including our payment gateway service providers, logistics providers and customer service agents);
• processing companies;
• our technology suppliers; government and enforcement agencies; and credit and charge card companies.
This may involve sending your data between different countries, including countries outside the European Economic Area subject to our data transfer agreements and binding corporate rules.
You understand that we may disclose or share personal data with third parties as outlined above to operate the Website and render our services. If you are concerned about these arrangements, you should not use the Website.
How may you amend data submitted by you?
We have designed the Website to make it easy for you to amend personal data you have submitted on any online membership registration form. When you log in you will be given a link that allows you to edit your details. If you require any further guidance on updating the details we hold about you, please contact us. You have the right to request a copy of any information about you that we may have access to, at any time. You have the right to have that information corrected if it is inaccurate or request to have it removed. To ask for or about your information, please contact us via email at email@example.com. If you would prefer to have your information amended, please update your online profile, or contact our Customer Services team directly.
What countries will your data pass through?
In operating this site, as outlined in this Policy, we may share your data with KQ, our payment gateways and infrastructure partners based within the European Economic Area, in South Africa and in other jurisdictions. Your data is only shared insofar as is necessary to conclude transactions, provide services or enhance your user experience and the sharing of your data is strictly limited and controlled in such cases.
Why do we link to other web sites?
We use links to improve your experience of our Website. We will always seek to make these links clear, so that you know if and when you have left our Website. However, please be aware that any such websites are owned and run by other companies and organisations and we cannot accept responsibility for any information you divulge to a linked website.
How do we keep your data secure?
We take the privacy and security of your data very seriously. To see what steps we take to keep the information you give to us secure, contact us at Privacy@kqdutyfree.com
The Website is not intended for children and we do not knowingly or intend to collect personal data of children. If you are under the age of 18 (eighteen) years old do not use our Website.
Do we collect statistical data?
We try to ensure that our Website offers visitors exactly what they are looking for. To help us achieve this goal we may analyse anonymous data collected by cookies about how visitors use the Website. Such data also helps us to measure the success of our campaigns. We may also collect Internet Protocol (“IP”) addresses to help diagnose problems with our servers and for system administration.
Policy changes and updates
Because we are constantly improving our sites there may be developments in how we use your data. All such developments will be notified to you via your preferred method of communication or by email.
Our contact information:
Telephone:+2710 226 9865
Privacy Mailbox: Privacy@kqdutyfree.com
Monday to Friday
09:00 and 18:00
Except public holidays.
Please note that our offices are closed from 13:00 on Christmas Eve and New Year`s Eve.
Last updated: September 2022
Tourvest Duty Free (UK) Ltd t/a Tourvest Retail Services
We are committed to providing all our valued customers with products and services that are of an exceptional quality and adhere to the highest of standards. For more information on this, please see our full exchanges and refunds procedure below.
1.1. Tourvest Duty Free (UK) Limited (Tourvest) is a company registered in England and Wales with company registration number 05034988 and VAT number 832 756 514 and has its registered
office at One Crown Square, Church Street East, Woking GU21 6HR, UK ("Tourvest").
1.2. Kenya Airways Plc is a company registered in the Republic of Kenya with company registration number 28/2005 and has its registered office at Kenya Airways Headquarters and Base,
Airport North Road, Embakasi, P .O. Box 19002 – 00501, Nairobi ("KQ").
1.3. Tourvest and KQ are hereinafter jointly referred to as ("we", "us", or "our").
1.4. Tourvest in conjuction with KQ operates the www.kqdutyfree.com platform (“KQDutyfree”), the buy before you fly boutique (“KQ Duty Free Shop”) service. Your use of KQDutyfree
and the KQ Duty Free Shop” or any service and/or any transactions, orders or interactions that you have with us (collectively referred to as our "Services") are subject to the terms and
conditions set out below (these "Terms"). Please read these Terms and Conditions carefully and ensure that you understand them correctly. If you do not agree to be bound by these
Terms, or any subsequent modification, do not access, browse or otherwise use the Services.
1.5. These Terms take effect on their date of publication.
1.6. You understand, acknowledge and agree that these Terms constitute a legally binding agreement between you and us and by accessing, browsing and/or using the Services in any
way, you acknowledge that you have read and agree to be bound by these Terms unconditionally.
1.7. These Terms contain provisions which limit our exposure to legal liability and make you responsible for a variety of acts. Some of these provisions do have the effect of limiting your
rights in law and conferring obligations on you by virtue of your agreement to these Terms and are highlighted for your attention under these Terms. Important clauses, which may limit
our responsibility or involve some risk for you are reflected in BOLD. You must pay special attention to these clauses. Nothing in these Terms is intended to or must be understood to
unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created in terms of any applicable law.
1.8. If there is any provision in these Terms that you do not understand, it is your responsibility to ask us to explain it to you before you use, browse or enjoy any of the Services.
1.9. If you have any comments or queries relating to any aspect of the Services, please contact us using the communication channels set out at the end of these Terms in clause 19.
2. Pre-purchasing from KQ Duty Free Shop for on-board delivery
2.1. To initiate a purchase request for a product on the Services, either:
• place an order at our website www.kqdutyfree.com. New customers must register to purchase); or
• place an order with a crew member for on-board delivery of the item on the return sector of your journey (available on selected flights only).
2.2. For the purposes of these Terms, a request is an offer to purchase initiated by you which, if accepted by us, becomes a legally binding agreement between you and us.
2.3. No request shall be deemed to be accepted by us unless and until it is confirmed in writing or telephonically by us and payment has been effected in full, with cleared funds having
been received by us in terms of your preferred method of payment. We reserve the right to decline or reject any request at our sole and exclusive discretion.
2.4. You are responsible for accurately specifying the terms of your request. If due to any variation in the price of the products, the price of the product is materially different from that
set out in your request, we will contact you for clarity prior to processing your order in accordance with these terms.
2.5. Online requests are limited to ten (10) products only. All products are sold for personal use only and not for resale.
2.6. Products are available for pre-purchase and delivery on selected participating flights only.
3. Product availability and descriptions
3.1. We take great care in ensuring that all product information and pricing in respect of products and items featured on the Services are accurate. However, our products are continually
updated and the images, specifications and prices are subject to periodic change. The representation of colours online may also vary from the actual product colours available. Products
shown may not be to scale and we are unable to guarantee their size, dimensions or suitability. Products are propped for size and to show their usage. Unless explicitly specified,
advertising props are not included with the purchase of the product.
3.2. All products are subject to availability. In the event that your chosen products or items are not available, we will suspend your request and notify you accordingly. If we have already
processed your payment, you may choose either a full refund or to receive the products when they become available again unless they are not going to come back into stock, in which case,
only a refund will be available.
3.3. If all or part of your products purchased via the pre-purchase service are not delivered or your order is incomplete then please contact us using the methods shown below in our
exchanges and returns section in clause 7 below. We regret that we are unable to exchange or refund pre-purchased items while on board.
4. Errors and omissions
We make every effort to ensure that our pricing and product descriptions are accurate. Any typographical, clerical or other error or omission on the Services shall be subject to correction
without any liability to us.
5. Pricing information
5.1. Notwithstanding clause 3.3, the price of the products will be the price set out on the www.kqdutyfree.com website (or such price as otherwise notified to you in accordance with
5.2. We reserve the right to change the prices displayed on the www.kqdutyfree.com website at any time.
5.3. Prices for products on the website are shown in US Dollars (“US$”) and, where applicable, are inclusive of value-added tax (“VAT”).
5.4. Card payments will appear on your payment card statement as “Tourvest/KQ Retail”. Transactions will be effected in US Dollars (“US$”) and may be converted by your card issuer into
your home currency. We have no control over the rate of exchange used by your card issuer nor do we have any influence on any transaction fee which may be applied by your card
issuer in relation to a purchase. Accordingly, you hereby indemnify and hold us harmless against any and all fees, costs, charges and/or losses that may be incurred by you pursuant
to a purchase request.
6. Card payments
6.1. Acceptable payment channels include:
• payment by credit card or debit card; or
• contactless payment methods.
6.2 DPO Payment Gateway details include the following;
6.2.1 Detailed description of goods and/or services
Tourvest Holdings t/a Tourvest Retail Services is a business in the travel retail industry that provides travel retail solutions and services.
6.2.2 Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 days (72 hours) and delivery confirmed by way of confirmation email(s) and relevant flight
6.2.3 Export restriction
The offering on this website is available to Kenyan clients only.
6.2.4 Return and Refunds policy
The provision of goods and services by Tourvest Retail Services is subject to availability. In cases of unavailability, Tourvest Holdings t/a Tourvest Retail Services will refund the client
in full within 30 days. Cancellation of orders by the client will attract a possible administration fee. Please refer to Section 7 (Returns & cancellation for further information).
Tourvest Retail Services shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal
information" shall be defined as detailed in the Freedom of Information (FoI). Further information on FOI can be found here.
6.2.6.Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards. Tourvest reserves the right to block certain BIN ranges from acquirings banks.
6.2.7 Card acquiring and security
Card transactions will be acquired for Tourvest Holdings t/a Tourvest Retail Services via PayGate (Pty) Ltd who are the approved payment gateway for all global
Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on
the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
6.2.8 Customer details separate from card details
Customer details will be stored by Tourvest Holdings t/a Tourvest Retail Services separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.
6.2.9 Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is Kenya. Transaction currency is US Dollars, Euros, British Pound, Kenyan Shilling
Tourvest Holdings t/a Tourvest Retail Services takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
6.2.11 Country of domicile
This website is governed by global eCommerce laws. Tourvest Holdings t/a Tourvest Retail Services chooses, as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Building No.5 Greenstone Hill Office Park, Emerald Boulevard, Modderfontein, 1609 .
Tourvest Holdings t/a Tourvest Retail Services may, in its sole discretion, change this agreement or any part thereof at any time without notice.
6.2.13 Company information
This website is run by Tourvest Holdings PTY (LTD) based in South Africa trading as t/a Tourvest Retail Services and with registration number 2008/003719/07.
6.2.14 Tourvest Holdings t/a Tourvest Retail Services contact details
Company Physical Address: Building No.5 Greenstone Hill Office Park, Emerald Boulevard, Modderfontein, 1609 .
Email: firstname.lastname@example.org Telephone: +254 734 104747 or +254 711 024747
6.3. When placing an order via the customer services call centre, please note the following:
• We accept VISA, Mastercard and Amex only;
• No debit card and internationally a charge card may be interpreted as Debit card
• By presenting us with a payment card or details thereof, you confirm and warrant that:
i. your use of the card to pay for products specified in the request is duly authorised; and
ii. you authorise us to take payment of the full price of the products and all other amounts due, such as delivery charges.
• We may confirm any such transaction with you telephonically or by email prior to effecting payment but make no warranty or representation that we will do so.
7. Returns and Cancellations
A. Unwanted Products
7.1. Subject to clauses 7.5 and 7.8, we will refund or exchange any unwanted products within 28 days of purchase, provided that you notify us of your intention to do so within that time.
Notification of your intention to cancel should be made to us in a clear statement, either by downloading, completing and returning this Cancellation Form to
email@example.com, or by calling +254 734 104747 or +254 711 024747. To meet the cancellation deadline, it is sufficient for you to send your cancellation notice
before the cancellation period has lapsed.
B. Defective Products
7.2. Subject to clauses 7.5 and 7.8, if the supplied products are defective or are not as described, we will:
7.2.1. depending on whether you notify us within 28 days of receipt of the product, offer you the choice between a full refund, repair or replacement; or
7.2.2. depending on whether you notify us between 29 days and 6 months of receipt of the product, offer you either a repair or a replacement.
7.3. Please note that goods or products shall not be considered defective where a defect is due to ordinary wear and tear, wilful damage or negligence.
7.4. You may cancel your product request for any reason by notifying us in writing at any time prior to receipt of the product. We will then either (i) refund the value of the products
to your payment card or, where preferred and possible, (ii) replace the products with alternative products of equal value. This, however, will not apply to products purchased on
board; products that have been personalised or customised to your order; products which deteriorate or perish rapidly; and/or products which are sealed for hygiene
purposes; (including items of jewellery and earrings).
D. For returns and cancellations
7.5. For returns and/or cancellations under clauses 7.1 to 7.4 above, we must receive the products back from you:
a. within 14 days of your notification;
b. with the original receipt or delivery note;
c. with a covering letter (specifying your order number, order date, delivery address, contact details, details of the defect (if any) and whether you require a refund/exchange/repair
as may be applicable).
d. in an unused condition with the original product packaging intact.
7.6. We are not liable for returned products that are lost or damaged in transit. Proof of postage does not constitute proof of receipt by or delivery to us. You are obliged to take
reasonable care to ensure that the products returned are not damaged in transit, and if appropriate, arrange suitable shipping insurance.
7.7. We will, within fourteen (14) days of the products being received by us, refund the value of the product to the same method of payment initially used along with the reasonable
costs of delivery of products returned to us in the event of the product being defective due to “out of box failure”, or manufacturing defects.
7.8. We do not offer replacements for defective or unwanted fragrances in the interests of hygiene. You will be issued a full refund instead.
7.9. Pre-purchased goods cannot be replaced or exchanged on board a flight and must be returned in accordance with the returns process outlined above in clause 7.5.
8. Limitation of liability
8.1. Subject to clause 8.2 and to the fullest extent permitted by law, we shall not be liable for any loss or damage, whether by contract, negligence or otherwise, where the loss or
damage is an indirect result of any breach of a legal duty of care owed to you by us. To the fullest extent allowed by law, if any of the limitations or exclusions of our liability in these
Terms are held by any competent court, arbitrator or authority to be invalid or unenforceable, in no event will our total cumulative liability to you exceed the amounts paid by you
to us in respect of the cause of action under which your applicable claim arose.
8.2. We have the right to suspend or cancel our obligations (without liability to you) in whole or in part if we are delayed or prevented from carrying on our business or any of our
obligations under these Terms arising out of circumstances beyond our reasonable control.
8.3. You hereby indemnify us against any loss, liability, expense, claim, penalty or damage ("loss"), whether direct, indirect, special or consequential, arising from a breach of a warranty
which you gave to us herein.
8.4. No third party (apart from any entity within the KQ group of companies, who shall have such benefit and right) shall have the benefit of or the right to enforce these Terms under
the applicable law.
8.5. These Terms set out the entire agreement and understanding between you and us in connection with the sale of the products. You agree that you have not entered into this
agreement in reliance of any representation made by us or on our behalf except insofar as contained in these Terms. To the extent possible, implied terms under the Sale of Goods
Act are excluded from these Terms.
9.1. You hereby warrant that you –
9.1.1. have full representational and contractual capacity and no court has declared you mentally unfit;
9.1.2. have given us the correct information; and
9.1.3. will update all the information provided to us regularly.
9.2. You further agree that you will not use the Services to do any of the following –
9.2.1. run, rent, lease, loan, or sell access to the Services;
9.2.2. decompile or reverse engineer or attempt to access the source code of the software underlying the Services;
9.2.3. copy, archive, store, reproduce, rearrange, modify, adapt, download, upload, create derivative works from, display, perform, publish, distribute, redistribute or disseminate
any of our intellectual property;
9.2.4. abuse, harass, stalk, threaten or otherwise violate the legal rights (such as, but not limited to, rights of privacy and publicity) of others, including but not limited to our staff
and other customers;
9.2.5. post a review or rating unless such review or rating contains your independent, honest, genuine opinion;
9.2.6. use the Services for any purpose or in any manner that is in violation of national, or international law;
9.2.7. publish, post, upload, distribute or disseminate any profane, defamatory, false, misleading, fraudulent, incitory, threatening or unlawful materials or information;
9.2.8. restrict or inhibit any other customer from using and enjoying the Services;
9.2.9. imply or state that any statements you make are endorsed by us, without our prior written consent;
9.2.10. reverse engineer, disassemble, decompile, translate, modify, adapt, license, sublicense, alter, copy, distribute, hack or interfere with the Services, its servers or any connected
networks, use a robot, spider, manual and/or automatic processes or devices to data-mine, data-crawl, scrape or index the Services in any manner, or attempt to do any of the
9.2.11. remove or alter, visually or otherwise, any copyrights, trademarks or proprietary marks and rights owned by us; or
9.2.12. mirror or archive any part of the Services or any content or material contained in the Services without our written permission.
10. Offers, Promotions and Newsletters
10.1. A discount offer provided by us cannot be used in conjunction with any other promotion and/or offer that we may be providing from time to time.
10.2. In the event that you have purchased a product that has been offered during a promotional period and require a replacement of such a product for any reason, such a
replacement product will only be of the same type, value and quantity as the product purchased during the promotional period. Should a replacement product not be
available for any reason whatsoever, a full refund will be provided by us in accordance with these Terms.
10.3. Any product bought during a promotional period can be delivered upon your next flight which must occur within 90 days of offers being available on the site. For the avoidance
of doubt, your flight does not have to take place during the promotion period itself, it must only take place within 90 days of the offer/promotion being made available on the Service.
10.4 Black Friday Offer.
10.4.1 Sale ends 27 November 2023, 23:59 .
10.4.2 Sale is available on selected goods for limited time while stocks last. The sale and any associated products are subject to availability.
10.4.3 You need to be 18+ to purchase.
10.4.4 Sale cannot be used in conjunction with any other promotion, where applicable.
10.4.5 If a replacement product is required (same type, value, and quantity as purchased during the promotional period) but is not available, a refund shall happen. Your statutory rights are not affected. If a replacement or refund is required, the full process shall be followed as per KQ Duty Free Terms & Conditions.
10.4.6 Items pre-purchased during the promotional period can be delivered upon your next flight. Your flight does not have to take place during the promotion period.
10.4.7 Orders placed with KQ Duty Free will be subject to the full Terms & Conditions published by Tourvest Duty Free (UK) Ltd. T/A Tourvest Retail Services.
10.4.8 Promoter - Tourvest Duty Free (UK) Ltd. T/A Tourvest Retail Services.
11. Governing law and jurisdiction
These Terms and Conditions shall be subject to the laws of Kenya and the parties agree and hereby assent to the exclusive jurisdiction of the relevant courts within of Kenya.
12. Privacy and data protection
When you place an order on the Services, we may record and/or process your personal data for the purposes of concluding the transaction and for other related purposes as
We reserve the right to vary, amend or change these Terms at any time and for any purpose we deem necessary. We may do this by posting the updated terms and conditions on the www.kqdutyfree.com platform. In the event that you proceed to use the Services after such notification has been posted via the www.kqdutyfree.com platform, you agree that you
will be deemed to have accepted the amended terms and conditions. It is your responsibility to review these Terms regularly and to ensure that you agree with any amendments to
these terms. If you do not agree with any amendments to these Terms, you may no longer use the Services.
14.1. You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms to any third party.
14.2. If any provision contained in these Terms is declared invalid, the remaining provisions herein will remain in full force and effect.
14.3. Any failure on your or our part to enforce any right in terms hereof shall not constitute a waiver of that right.
14.4. Any provision in these Terms which is or may become illegal, invalid or unenforceable shall be ineffective to the extent of such prohibition or unenforceability and shall be
treated pro-non-scripto (as if it were not written) and severed from these Terms, without invalidating the remaining provisions of these Terms.
You must pay all amounts due to us under these Terms in full without any set-off, counterclaim, deduction or witholding.
16. Our contact information
If you wish to complain or to reach us for any other reason, please contact our customer care services using the details below:
Monday to Friday
Except public holidays.
Please note that our offices are closed from 13:00 on Christmas Eve and New Year`s Eve.
Last updated: January 2023
Tourvest Duty Free (UK) Ltd t/a Tourvest Retail Services