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Cookies Policy


We make use of website cookies and similar technologies on this website at (“Website”) and on mobile versions of our site to facilitate transactions and to improve our user experience. This policy (the "Policy") set out how we use cookies on the Website. If you do not agree to the Policy, as read with the privacy policy found on this site, please do not use the Website.

What Are Cookies
Cookies are small files containing information which your computer or mobile devices downloads when you visit websites.
This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored. This may however, downgrade or break certain elements of the site’s functionality.
For more general information on cookies, navigate to

How We Use Cookies
When you click accept on our cookie notice the first time you visit this site, you confirm that you accept and understand the terms forming part of this Policy. We use cookies for a variety of reasons detailed below. In most cases there are no industry standards for disabling cookies without completely disabling the functionality and features they add to the Website. This means that, if you disable cookies, the Website may not work as optimally as it could. It is recommended that you leave on all cookies if you are unsure of how this works or wish to retain full functionality of the site.

Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser. For more information on how to do this, navigate to

Unless you have adjusted your browser setting so that it will block cookies, our system will issue cookies on your browser as soon as you visit the Website and where you have clicked accept on our cookie notice. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies we use
When you create an account with us we use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out. First party cookies expire after 13 months.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is retained between pages so that we can process it correctly.

Additionally, we use cookies for security and for maintaining your privacy in compliance with our privacy policy while on the site. We use them to store your login details, improve our understanding of your navigation on the site and use them to evaluate the effectiveness of our promotional campaigns. Most cookies do not store personal data by which you can be identified such as your name, email address, date of birth, gender, payment and/or financial details. From time to time, cookies may however contain information relating to a person who can be identified, either alone or in combination with other information available to us. Please also read our privacy policy found on our website for details about how we treat your personal data.

Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

The difference between a first party and third party cookie relates to who places such cookie on your device. First party cookies are set by a website that you visit at the time (such as cookies placed by our Website domain). Third party cookies are those set by a domain other than that of the Website being visited by you.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These third party cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, navigate to

As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The following cookies are in use on this site:
Used by Google Tag Manager. Captures the product SKU, name, price and quantity removed from the cart, and makes the information available for future integration by third-party scripts.

Stores the Order ID that guest shoppers use to retrieve their order status. Guest orders view. Used in “Orders and Returns” widgets.

Preserves the destination page the customer was loading before being directed to log in. Used in mini cart for logged in customers if the Display Shopping Cart Sidebar configuration option is set to Yes.

Stores banner content locally to improve performance.

Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper.

mage-translation-storage (local storage)
Stores translated content when requested by the shopper. Used when Translation Strategy is configured as “Dictionary (Translation on Storefront side)”.

mage-translation-file-version (local storage)
Tracks the version of translations in local storage. Used when Translation Strategy is configured as Dictionary (Translation on Storefront side).

product_data_storage (local storage)
Stores configuration for product data related to Recently Viewed / Compared Products.

recently_compared_product (local storage)
Stores product IDs of recently compared products.

recently_compared_product_previous (local storage)
Stores product IDs of previously compared products for easy navigation.

recently_viewed_product (local storage)
Stores product IDs of recently viewed products for easy navigation.

recently_viewed_product_previous (local storage)
Stores product IDs of recently previously viewed products for easy navigation.

Used by Google Tag Manager. Captures the product SKU, name, price and quantity added to the cart, and makes the information available for future integration by third-party scripts.

Records the time messages are sent by the SendFriend (Email a Friend) module.

Configuration setting that improves performance when using Varnish static content caching.

Persistent Customization Session Cookies (Exempt)

Used if Enable Login with Amazon is enabled. Value 1 indicates an authorization error.

Used if Enable Login with Amazon is enabled. Value 1 indicates that the user should be logged out.

A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF).

The value of this cookie triggers the cleanup of local cache storage. When the cookie is removed by the backend application, the Admin cleans up local storage, and sets the cookie value to true.

Local storage of visitor-specific content that enables ecommerce functions.

mage-cache-storage (local storage)
Local storage of visitor-specific content that enables ecommerce functions.

mage-cache-storage-section-invalidation (local storage)
Forces local storage of specific content sections that should be invalidated.

Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper.

Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server.

Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc.

Tracks the specific store view / locale selected by the shopper.

mage-banners-cache-storage - local storage
Local storage for Banner functionality.

Google Analytics Cookies
_ga: Distinguishes visitors to the site.

_gid: Distinguishes visitors to the site.

gat: Used to throttle request rate.

dc_gtm_<property-id>: Throttles request rate when Google Analytics is deployed with Google Tag Manager.

AMP_TOKEN: Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values include opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.

_gac_<property-id>: Contains campaign-related information for the user. Google AdWords conversion tags read this cookie if Google Analytics is linked to the AdWords account.

__utma: Distinguishes shoppers and sessions .This cookie is created when the JavaScript library executes and there is no existing __utma cookie. The cookie is updated every time data is sent to Google Analytics.

__utmt: Used to throttle request rate.

__utmb: Determines new sessions/visits. This cookie is created when the JavaScript library executes and there is no existing __utmb cookie. The cookie is updated every time data is sent to Google Analytics.

_utmz: Saves the traffic source or campaign that explains how the shopper reached the site. The cookie is created when the JavaScript library executes, and is updated every time data is sent to Google Analytics.

__utmv: Stores visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor-level custom variable. This cookie is updated every time data is sent to Google Analytics.

We may modify this Policy at any time, and such modification shall be effective immediately upon posting of the modified Policy on this Website. The obligation remains on you to check this page from time to time to take notice of any changes we may make, as they are binding on you. Your continued access or use of this Website is deemed to be your acceptance of this Policy.

More Information
We trust that this Policy has clarified how we use cookies, why they are used by us and how you can disable them. As was previously mentioned, we recommend that you leave cookies enabled to ensure your optimal use of the Website. If you require more information you can contact us through our support channels below:

Our contact information:


Telephone: +254 734 104747 or +254 711 024747

Email Support: 
Privacy email: 

Support Times:

Monday to Friday
24 hours
Except public holidays.

Please note that our offices are closed from 13:00 on Christmas Eve and New Year`s Eve.

© Tourvest Retail Services. All Rights Reserved